Unopened items may be returned for a full refund within 14 days of delivery. Items must be unused and unaltered with packaging intact. Please return it to us in its original condition.
Please note that original shipping will not be refunded for any returns.
If you would like to make a return, email us at INFO@Tokigene.COM specifying your order number and which items you will be returning so that we can create a return shipping label for you. The cost of return shipping is covered by us. Please note that the request for a return must be made within 14 days. Please be assured that we will still gladly accept the items if they arrive at our facility past that time frame. All you have to do is print the return label we send you, tape it onto the package, and put the package back in your mailbox for USPS to pick up. Please include the original packing slip with your return. Otherwise, we will be unable to identify your order. Once we receive the package, we will carefully inspect all items. Tokigene will not issue refunds for items that arrive at our facility damaged in any way, as they are no longer re-sellable.
A credit will be applied to your original form of payment within ten business days of receipt at our facility. Your banking institution may take additional time to process and post the credit to your account once they have received this information.
**Sale items and opened packages are not eligible for return.**
**All promotional and holiday sale event items are FINAL SALE.**
**Orders placed using discount codes may be returned as long as they are unopened, and within the 14 days of delivery, with the exception of special holiday promotions**
We are unable to process exchanges at this time. Please follow the return process and then place a new order.
Claims for defective items must be filed within 14 days of delivery. If you feel you have received a defective product, please email INFO@Tokigene.COM with your order number, item number, and a clear photo of the defective merchandise. Without the accompaniment of photos, it will be difficult to assist you. Once we confirm that the item is truly defective, we will be happy to offer you either a replacement or refund, depending on inventory.
If it is difficult to deem the issue a result of product quality, we will try our best to assist you in resolving the issue by providing our product expertise.
If an item was not purchased directly from us, we, unfortunately, do not have the ability to issue a refund for it. Please return the item to the retailer from which you purchased the item. The majority of our retail partners offer a satisfaction-guaranteed return policy. However, if you truly believe the item is defective, please email us with photos of the application and proof of purchase in the form of a receipt. We will try our best to help.
Orders may only be canceled Monday through Friday and within 24 hours of submission. Please email INFO@Tokigene.COM with your order number if you wish to cancel your order. After 24 hours, the order has likely already been processed and may already be en route to you and can no longer be canceled, only returned.
Please note that as we try our best to process your orders as swiftly as possible, it may be difficult to make a cancellation even if we are notified within 24 hours. In that case, we will happily offer you a return label for you to return your order upon receipt.